Privacy Policy

When you register or use the DEMS portal, we collect the following information:

• Institutional Information: Institution name, UDISE/AISHE code, board affiliation number, address, and contact details.

• Personal Information of Key Personnel: Superintendent name, designation, Aadhaar number (masked), mobile number, and email address.

• Transaction Data: Fee payment records, transaction IDs, and bank challan details.

• Usage Data: Log data including IP address, browser type, pages visited, and timestamps, collected automatically for security and performance monitoring.

The information collected is used solely for the following purposes:

• Processing and verifying exam centre registration applications.

• Communicating important notices, status updates, and examination-related information.

• Facilitating fee collection and maintaining payment audit trails.

• Improving portal performance and user experience.

• Complying with statutory and regulatory obligations under the Ministry of Education, Government of India.

DEMS does not sell, rent, or trade your personal information to third parties. Your data may be shared only in the following limited circumstances:

• With board examination authorities and government bodies as required for examination administration.

• With authorised payment gateway partners for processing fees — these partners are bound by strict data processing agreements.

• When required by law, court order, or lawful government authority.

• In anonymised, aggregated form for statistical and policy research purposes.

DEMS implements industry-standard security measures to protect your information:

• All data is encrypted in transit using TLS 1.2 or higher.

• Sensitive data (Aadhaar numbers, bank details) is masked and stored with AES-256 encryption.

• The portal infrastructure is hosted on NIC (National Informatics Centre) servers, which comply with ISO 27001 standards.

• Regular security audits and penetration tests are conducted.

• Role-based access controls limit who can view sensitive information.

DEMS uses essential cookies to maintain your session and ensure portal security. We do not use third-party advertising or tracking cookies. The cookies used are:

• Session Cookie (_dems_portal_token): Maintains your login session. Expires when you close the browser or log out.

• Security Cookie: A CSRF token to protect against cross-site request forgery attacks.

You can disable cookies in your browser settings, but doing so will prevent you from logging in to the portal.

Under applicable Indian data protection laws, you have the following rights:

• Right to Access: You may request a copy of the personal data held about your institution.

• Right to Correction: You may update inaccurate information through your portal profile or by contacting support.

• Right to Deletion: You may request deletion of your account, subject to legal retention requirements.

• Right to Grievance Redressal: You may raise a data privacy complaint by emailing demshelp[at]nios[dot]ac[dot]in.

Examination-related data (registration records, payment history, results) is retained for a minimum of 7 years in compliance with Government of India record-keeping requirements. Upon expiry, data is securely purged. Account credentials may be deactivated after 3 years of inactivity.

If you have any questions or concerns about this Privacy Policy or your personal data, please contact:

Data Privacy Officer

National Institute of Open Schooling (NIOS)

A-24/25 Institutional Area, Sector 62, Noida, Uttar Pradesh – 201 309

Email: demshelp[at]nios[dot]ac[dot]in

Helpline: 1800-180-9393 (Mon–Sat, 9 AM – 6 PM)